Case Studies

Overcoming Mandarin-Speaking Hiring Challenges for Telecom Success in Malaysia About the Client Domestic & Global Telecommunication Provider Client Challenges The client faced a formidable challenge of hiring Mandarin speakers for their campaigns during the MCO (Movement Control Order) period. Their current agency proved unable to meet the demanding requirements of a short time frame and …

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Overcoming Regional Hiring Challenges for a Prominent BPO Company in Malaysia About the Client Leading BPO Provider Client Challenges The client needed to hire a large number of customer service employees in the Klang Valley, Penang, and Melaka regions Hiring 30-50 Customer Service representatives for English and Malay language Solutions Provided Implemented seamless onboarding and …

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Streamlining Vendor Consolidation, Cost Optimization, and HRM Automation for a Global Technology Innovator About the Client Pioneering globally in Technology Innovation Client Challenges The client sought to streamline operations by consolidating multiple vendors, aiming to enhance efficiency and reduce complexities. Multiple hidden charges were causing a significant increase in expenses for the client. They aimed …

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Overcoming Challenges in Retail Associate Transition and HR Operations for a Denim Industry Leader About the Client Renowned Denim Fashion House Client Challenges Replacing contract workers with 50 retail associates posed a significant challenge for the client, necessitating a reliable service provider to ensure a smooth transition and successful onboarding. The client sought to streamline …

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Focusing on Innovation & Automation Testing Framework Service to a Century old P&C insurance company About the Client The client is a market-leading specialty insurer that offers a wide range of property and casualty insurance products to corporations. Client Challenges Absence of robust testing processes and methodologies for Agile testing Extremely high TAT that led …

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Partnering with a leading consumer good provider to create a diverse teams About the Client A German multinational chemical and consumer goods provider, offered a chance to unleash your potential by building skills through the Employee Training Program Client Challenges Minimum 25 female hires with 1 to 2 years of experience in Engineering from Tier-1 …

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