Overcoming Mandarin-Speaking Hiring Challenges for Telecom Success in Malaysia
About the Client
Domestic & Global Telecommunication Provider
Client Challenges
- The client faced a formidable challenge of hiring Mandarin speakers for their campaigns during the MCO (Movement Control Order) period.
- Their current agency proved unable to meet the demanding requirements of a short time frame and the desired number of 30 headcounts. This posed a significant obstacle in swiftly securing qualified Mandarin-speaking professionals to support the client’s campaign objectives effectively. The client sought a solution that could overcome these challenges and expedite the hiring process to meet the pressing campaign needs promptly.
Solutions Provided
- Accomplished the remarkable feat of placing all required headcounts during the challenging MCO period.
- Demonstrated versatility and agility by expanding services to support hiring for additional languages, such as Malay and English.
- Provided support for contract and permanent positions in various domains, broadening the scope of services.
- Focused on efficiency to achieve the impressive 60% reduction in turnaround time for the hiring process. This efficiency allowed for prompt identification, assessment, and securing of top talent across various verticals, including Call Centre, Retail, and Operations.
Impact Created
- Successfully placed all the required headcounts during the challenging MCO (Movement Control Order) period.
- Demonstrated versatility and agility by expanding services to support hiring for other languages, including Malay and English.
- Provided support for contract and permanent positions in diverse domains, including Finance, IT, and Administration.
- Achieved an impressive 60% reduction in turnaround time for the hiring process.
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