Overcoming Regional Hiring Challenges for a Prominent BPO Company in Malaysia
About the Client
Leading BPO Provider
Client Challenges
- The client needed to hire a large number of customer service employees in the Klang Valley, Penang, and Melaka regions
- Hiring 30-50 Customer Service representatives for English and Malay language
Solutions Provided
- Implemented seamless onboarding and ongoing support for desired hires.
- Managed project-based hiring annually, accommodating a significant increase in headcount from 40 to 100.
- Enabled recruiters to work flexible hours to support both AM and PM shifts.
- Achieved a 50% reduction in backfilled replacement timelines, ensuring quick filling of vital positions and uninterrupted operations.
- Maintained a readily available pool of industry-specific talents and a dedicated team for call center and bulk hiring, enhancing overall efficiency.
- Provided expertise and tailored solutions to improve operational efficiency, helping the client successfully achieve their growth objectives.
Impact Created
- Achieved seamless onboarding and ongoing support for desired hires.
- Successfully managed project-based hiring every year and a substantial increase in headcount from 40 to 100.
- Flexible working hours for recruiters to support both AM and PM shifts.
- Reduced backfilled replacement timelines by 50%, ensuring prompt filling of crucial positions and operational continuity.
- Maintained a ready pool of industry-specific talents and a specialized team for call center and bulk hiring, contributing to overall efficiency.
- Improved operational efficiency, allowing the client to achieve their growth objectives with exceptional success.
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